Privacy Policy

Effective Date: August 28, 2025

At moui, we believe you deserve to know exactly how your data is handled. This isn't legal jargon—it's a straightforward explanation of our practices.

The Simple Version

Here's what you need to know:

• We collect data—that's our business. We ask questions, you share answers. That's how surveys work.

• Most surveys are anonymous. Unless we specifically ask for your name, email, or other personal details—and you choose to provide them.

• No third-party trackers. We don't use Google Analytics, Facebook pixels, or any other tracking services. Your behavior data stays with us.

• Your data stays in Europe. We store and process everything in the EU using AWS services.

• Security matters to us. We encrypt data at rest and only use HTTPS connections.

• You're in control. Don't want to answer something? Skip it. Want to know what we have about you? Ask us.

• Sometimes we collect for others. When we run surveys for our customers, they might have their own privacy rules—we'll tell you upfront.

Questions? Email us at privacy@moui.co. We actually read and respond to these.

The Detailed Version

What We Collect

Survey Responses: This is the core of what we do. When you participate in a survey, we store your answers. This might include:

• Multiple choice selections
• Text responses
• Ratings and scales
• Time spent on questions
• Device and browser information (for technical purposes)

Technical Data: To make things work properly, we collect:

• IP addresses (for security and to prevent spam)
• Browser type and version
• Device information
• Session data (stored locally in your browser)

Personal Information: Only when surveys specifically ask for it and you choose to provide:

• Names, email addresses
• Demographic information
• Contact details
• Any other information you voluntarily share

How We Use Your Data

• Survey Operations: Processing and analyzing responses for research purposes
• Service Improvement: Understanding how people use our platform
• Security: Preventing fraud and ensuring system security
• Customer Service: Responding to your questions or concerns

Third-Party Services

We're proud to say we don't use traditional third-party analytics or tracking services. However, some specific surveys might use:

• Geolocation services (with explicit consent)
• Video or audio services (with explicit consent)
• External integrations requested by survey creators

When any third-party service is used, you'll be informed and asked for consent before engaging with that feature.

Data Processing for Customers

Sometimes we collect data on behalf of organizations running surveys through our platform. In these cases:

• The survey will clearly state who the data is being collected for
• That organization's privacy policy may also apply
• We act as a data processor following their instructions
• Your consent applies to both moui and the survey sponsor

Data Storage and Security

Location: All data is stored and processed exclusively within the European Union using Amazon Web Services (AWS) infrastructure.

Security Measures:

• Data encrypted at rest using industry-standard encryption
• All connections use HTTPS/TLS encryption
• Secure SSH tunnels for administrative access
• Regular security assessments and updates
• Access controls and audit logging

Data Retention:

• Survey responses: Retained as long as needed for research purposes or as specified by the survey sponsor
• Technical logs: Typically retained for 12 months
• Personal information: Deleted upon request or when no longer needed

Your Rights

You have the right to:

• Access: Request a copy of data we have about you
• Correction: Ask us to fix inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing

To exercise these rights, contact us at privacy@moui.co.

Legal Basis

We process your data based on:

• Consent: For survey participation and optional data collection
• Legitimate Interest: For service operation and security
• Contractual Necessity: When providing services to survey sponsors

Contact Us

For privacy-related questions, security concerns, or rights requests:

Email: privacy@moui.co
Company: Sensata Research GmbH
Address: Kanzowstr. 6, 10439 Berlin, Germany

We take privacy seriously and will respond to your inquiry promptly.

Changes to This Policy

We may update this policy occasionally. When we do, we'll update the effective date at the top. For significant changes, we'll provide additional notice through our platform or via email if we have your contact information.

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Last updated: August 28, 2025